STUDYING THE PATIENTS’ LOYALTY AND SATISFACTION STATUS REFERRED TO MEDICAL SCIENCES HOSPITALS OF YASOOJ

Authors: Zynab Zarin, Rahim Ostvar, Iravan Masoudi ASL.
Int J Clin and Biomed Res 2016; 2(4): 61-65.
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ABSTRACT

The Goal of present research namely “Studying the patients’ loyalty and satisfaction status referred to Medical Sciences hospitals of Yasooj “is given to the results obtained from the analyses done can reduce the patients’ dissatisfaction resulting from the following mentioned issues and increases their loyalty to the hospitals. This research includes 7 hypotheses and the method of gathering data is questionnaire. The research questionnaire consists of two parts: the first part is related to the patients̒ satisfaction and the second on measures their loyalty. To analyze data, the software SPSS was used. The studies performed that there is a significant relationship between the patients̒ satisfaction and loyalty and the service status. Also, there is a significant relationship between the remaining hypotheses including the patients̒ age and gender and the service status. There is a significant relationship between the patients̒ age and their gender. There is also a significant relationship between the patients’ loyalty and satisfaction with their residency.

Keywords: Loyalty, Satisfaction, Patient’s age, patient’s gender.


 



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